A request queue that arrives with the details you need
Requests come in from the office or straight from the customer portal, carrying the service type, urgency, description, and attachments.
No card required. Cancel any time.
- No heat — first floorHighToday
- Annual boiler serviceNormalYesterday
- Leak under kitchen sinkHigh2 days ago
Requests captured the same way every time
Whether your office takes the call or the customer submits from their portal, the request lands in the same queue with the same fields filled in.
- Service type, urgency, and description
- Attachments and photos from the customer
- Requests linked to the customer and location
- No heat — first floorDescriptionUrgent
- Heating repairService type
- Ridgeline — Unit 4ALocation
- 2 photos attachedFiles2
Sort by urgency, then book the visit
Open requests are listed with their urgency and age, so urgent work is picked up first instead of in the order the phone happened to ring.
- Urgency and status on every request
- Request list filtered by what is still open
- Site details carried into the booking
- No heat — first floorAda StreetUrgent
- Leak under kitchen sinkKessler HomeHigh
- Annual boiler serviceHarborviewNormal
Sorted by urgency, so the urgent job is not the last one read.
Convert a request into a job in one action
The customer, location, and description move into a new job, and the request is marked handled against the record it came from.
- Customer and location already attached
- Description carried into the scope of work
- Request history retained
- Request handledLeak under kitchen sink · high
- Job JOB-2093Customer, location, description carried
- Appointment bookedTue 09:00 · R. SinghNow
What it changes for your business
Nothing taken down on a sticky note
Urgent work is visible, not verbal
Customers can submit without calling
Clean handover from request to job
Works alongside
Customers
One record per customer holding the people you deal with, the places you work, and every job, estimate, and invoice you have done for them.
Learn moreLeads
Capture enquiries as leads, move them through your own stages, and turn the ones that land into a customer and a job without retyping anything.
Learn moreEstimates
Line-item estimates with labor, materials, equipment, and subcontractor lines, with tax and discounts, tracked from draft through accepted.
Learn morePut service requests to work
One platform for customers, jobs, scheduling, invoicing, and reporting. Start with a 14-day free trial — no card required.